Leadership & Management - Our Work
Front-Line Manager
BTS offers various approaches to
support self-discovery of strengths and development areas in
alignment with the factors that are most critical to performance
success within the role. BTS also provides a unique and unparalleled
"self-discovery feedback" assessment solution. Through dialogue, we
help determine which capabilities best support our clients' needs.
Competency Assessment for Development
Mid-level, First-line &
Individual Contributor Programs
Managers and employees at all levels of an organization need to
understand the big picture of a company’s performance and how they
can have impact. We offer a variety of best-in-class solutions
targeted to various levels.
Finance for Non-Financial
Managers
Building fundamental finance skills enables managers to better
understand and impact financial metrics.
Essentials of Business
Leadership
Today's managers need more than basic managerial practices and
tools to lead high-performance teams. Managers must understand
the business context of the role they play and how their
leadership can impact the organization's bottom line. Essentials
of Business Leadership enables new managers to establish team
goals that align with the organization's strategy, delegate team
responsibility appropriately, motivate teams to achieve goals
with maximum productivity, and analyze team and individual
performance to provide feedback effectively. 
Program
Overview
Symphony - Building great
managers
As the cornerstone in the Performance Mastery system, Symphony
helps organizations achieve business results. Applying Peter
Drucker's metaphor of the manager as a symphony conductor,
Symphony provides managers with a common language and
systems-thinking approach to leading effectively, especially
during periods of change.
Program
Overview |
Program Flow
Conductor - Building great
coaches
Conductor emphasizes the importance of recognizing the inherent
differences in each person and each coaching situation.
Conductor helps managers identify strategic opportunities to
coach, then build skill in effectively providing consistent,
fact-based feedback through a four-step coaching model and five
rounds of skill practice.
Program
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Program Flow
Coaching for Growth
Coaching for Growth helps participants improve their ability to
forge the links between employees' values, their roles, and
their place within the organization's strategy and success.
Theory alone is not enough to drive change. Our interactive,
computer-based simulation allows participants to apply their
coaching skills in a typical work environment. This focus on
experiential learning ensures repeated application and improved
retention of our core teachings. Results, therefore, are
immediate and have impact long after participants leave the
classroom.
Program
Overview
Applause - Developing each
individual's unique strengths and talent
In this one-day program, managers discover how they can build
performance partnerships and incorporate leadership skills into
their daily activities. Utilizing client-specific people
management processes, participants identify and discuss the
ideal sequence of performance management steps.
Program
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Program Flow
Audition - Hiring the best
talent
Participants become proficient at behavioral interviewing. Audition
enables managers to more effectively find and hire employees
that possess critical competencies and skills (Can Do), internal
motivation (Will Do), and are a match with the organization and
environment (Will Fit).
Program
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Program Flow
Tempo - Leading teams through
change
Tempo is an innovative, full-day experiential workshop for managers
that help them better understand the nature of change from both
their own personal perspective and as it impacts their
challenges as a manager. Participants are challenged to
effectively coach their teams through a four-stage "change
response" process. Existing client change initiatives are woven
throughout the learning experience.
Program
Overview |
Program Flow
Making Conflict Work
Making Conflict Work helps individuals view conflict as an
opportunity instead of an obstacle, so they can create a
conflict-positive business environment. The program introduces
new methods to help participants diagnose various levels of
conflict. Making Conflict Work also provides a unique process
for addressing different conflicts and effective resolution
tactics for solving them. The Making Conflict Work simulation,
course materials and modules help empower participants to create
a conflict-positive work environment.
Program Overview
Developing and Using Influence
Developing & Using Influence is a workshop that describes the
importance of influence in today’s complex organizations. It
demonstrates how participants can influence their organization,
build stakeholder alliances through values, expertise and power,
and engage in constructive dialogue to surface organizational
blind spots. Developing & Using Influence also shows how
participants can promote consensus and action, as well as manage
and motivate for long-term results.
Program
Overview
Leading Teams to Success
Many team-based organizations have difficulty achieving business
results due to increasingly complex tasks and declining team
productivity. Managers often lack the key interpersonal skills
to resolve cross-functional team conflict, create effective work
structures, and sustain the commitment of team members. Leading
Teams to Success helps participants achieve their goals and
contribute to the organization's bottom line by addressing
business issues such as leadership strategy selection,
interpersonal and task orientation, work structures, and the
stages of team development.
Program
Overview
Composer - Building the skill
within managers to drive innovation
Innovation can transform organizations. Composer was built on the
reality that one of the hallmarks of great companies is their
ability to tap into employees' innovative talents. Composer is a
one-day program focused on the leader's role in driving
innovation by getting every team member involved in the
innovation process and successfully turning ideas into business
processes.
Program
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Program Flow
The Management Game - A
challenging forum for applying new skills
Managers are challenged with a hands-on opportunity to practice
management strategies in a fun, friendly, competitive, and
enjoyable atmosphere. During this half-day learning experience,
participants sharpen skills around coaching for a specific
performance gap, a values misalignment, and employee
development.
Program
Overview |
Program Flow